GREETS Guest Experience
This course walks you through the GREETS check-in process exactly as the guest experiences it — every question we ask, every price we quote, every promise we make!
The problem on the lot
What we promised the guest
What GREETS actually is
Why GREETS exists knowledge check
The QR code and the landing screen
"What brings you in today?"
Finding the vehicle
Getting in knowledge check
Verification and the privacy gate
What the lookup brings back
Who they are, and what we know knowledge check
Express and Comprehensive
When a concern changes the path
The two service paths knowledge check
The oil recommendation
Throttle Muscle
From your last inspection, and the rotation
Concerns, time, and where they'll wait
Recommendations and offers knowledge check
The review screen
The code, and what happens next
"I need to leave"
Feedback, and checking someone in yourself
Closing the check-in knowledge check